Responsible gambling

If you're struggling with gambling or concerned about someone who is, it's crucial to seek help immediately. Grosvenor Casino Aberdeen, like all reputable casinos, has a strong commitment to responsible gaming practices.

Self-Exclusion

You can choose to self-exclude from playing at our casino for fixed periods or longer terms. This means that we'll suspend your account and prevent you from accessing any of our games during this time. To do so:

Contact our customer support team via live chat, email, or by visiting the venue in person.
They will guide you through the self-exclusion process.

Deposit Limits

To help manage your spending and avoid unwanted losses, you can set a deposit limit on your account. This allows you to restrict the amount of money that's available for gaming during a specified period:

Log into your online account or visit us in person.
Go to 'Account' > 'Responsible Gaming' > 'Deposit Limits'.
Follow the instructions to apply and adjust your limits.

Reality Checks

To help you keep track of how much time you've spent gaming, we offer reality checks:

These are reminders that appear at regular intervals to alert you about your playtime.
You can enable them by going to 'Account' > 'Responsible Gaming' > 'Reality Checks'.

Time-Outs

If you're experiencing problems or want a break from our games, consider taking time out:

This will restrict access for the chosen period (from 24 hours up to six weeks).
To apply, visit us in person, use live chat, or email.

Help and Support Organizations

We care about your well-being and encourage you to seek professional help if needed:

GambleAware: A UK-based charity supporting those affected by problem gambling.
Other national resources (list provided on our website).

Please be aware that these measures are available in addition to the inherent responsible gaming features of our platform, such as automatic deposit limits, account freezing for continuous losses, and a self-exclusion period upon repeated requests from yourself or your loved ones.

Additional Advice

Remember:

Never gamble with money you cannot afford to lose.
Be aware of local laws regarding online gambling; it may be restricted in certain areas.
Regularly review your gaming habits.
Consider using the 'Gamble Responsibly' app on our website, which offers tools like reality checks and spend limits.

We value player safety and welcome any questions or concerns about how to maintain a healthy relationship with gaming.